Open your browser and download and install the X-Mouse Button Control utility. Now use the numeric pad on your keyboard to move the mouse cursor on the screen, and when you want to open an item, press one or twice the 5 key on the numeric pad.Ĥ. At the similar to below dialog box press Enter.ģ. Press the Left Alt + Left Shift + Num Lock keys to turn on Mouse Keys.Ģ. If you don't have another mouse available to test, then:ġ. If the problem persists, then continue to Step 4.Ĭase B. If the new mouse is working, then the old mouse is damaged and you have to replace it. Power ON the computer and test the new mouse.ĥ. Shutdown your computer by using the above instructions (important).Ĥ. To verify the cause of the problem, try the following:Ĭase A. Usually, if you can move the mouse but you cannot click with it, it means that one of the mouse keys is pressed and send signals without being pressed (mouse button is damaged). Wait until all indicator lights turn Off and then Power On your computer again. Now press and HOLD DOWN the SHIFT key (on your keyboard) and then press Enter.ģ. Press once the down arrow key to highlight the Shutdown option.ĥ. By pressing the down arrow key, highlight the Power button and hit Enter.Ĥ. Press the Tab key a few times (1 or 2), until you highlight the first item in the left bar.ģ. Press the Windows key on your keyboard once.Ģ. * Note: If you own a Windows 10 or 8 based PC, then follow the procedure below to fully shutdown your PC.ġ. By using the DOWN & UP arrow keys, select Shutdown and press ENTER. The second way to fix the problems with any connected device on the computer is to Fully Shutdown* your system and then to Power On it again.Ģ. Also, if you 're using a Wireless mouse replace its batteries. The first step to fix mouse (or keyboard) issues is to disconnect and reconnect the mouse on the computer, or to connect the mouse to another USB port. How to Troubleshoot Problems with your Mouse. In this troubleshooting guide you 'll find detailed steps to resolve problems with your USB or PS2 mouse or the touchpad on an Windows 10, 8, 7 or Vista based computer. So, proceed and replace the mouse, but shutdown your PC first (press the Power button continually, until the power indicator lights becomes Off), before connecting the new mouse. In most cases, the mouse (or keyboard) related problems is hardware issues. Problem in details: The user is able to move the mouse cursor on the screen, but the click doesn't work and the only way to bypass the problem temporarily is to press Ctrl + Alt +Del & Esc. The 'Mouse Moves but Cannot Click' problem can appear suddenly, when using an external USB mouse or a Touchpad on Windows 7, 8 or 10 based computer or laptop.

Cant click on desktop